Start Your Return
We want you to be happy and feel secure when purchasing Teng Tools.
- We offer a 90 day free return on all new and unused items
- If for whatever reason you don't want the item(s) just start the below.
- We will send you a shipping label free of charge which you can just stick on the shipping box and have it sent back to us.
- Please make sure the items are in their original packaging and are unused and in perfect condition to be ready for a new home.
- If the tool is damaged or broken use the same returns process and upload a picture and select the correct return reason code.
- For any questions on how to process a return please visit our FAQ's or contact us at Email Us Here or call us on 713 366 8099
To begin the process, please take the following steps -
- Log in to your account on the top right of the home page
- It does not matter if you did not set up an account when you purchased.
- Just enter the same email address you used for the transaction
- Find the Order Number with the item(s) you want to return
- Make a note of these and then start the return process below
- Please enter your Order Number and email in the below box
- During the returns period, we will respond with authorization and instructions for returning your item(s)
- For a full refund, the product needs to be returned in resalable condition
- Your refund will be credited back to the original method of payment in the amount of your original purchase price. Typically, refunds show up on your credit/debit card within 3-5 business days after the refund is issued
If you run into any problems, feel free to call us at 713 366 8099