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Returns FAQ's

Step One: Process your return and print your label

Follow these steps to print a FREE Return Label (domestic):

  1. Log in to your account on the top right of the home page 
  2. Find the Order Number with the item(s) you want to return.
  3. Make a note of these and then start the return process here

Please note the following two points

(a)     If the items you’re returning need more than one return shipping box, only select the items you’ll be sending in the first box and continue. Once you’ve completed this return, go back to “My Account” and repeat these steps to get a return label for each additional box.

 (b)     If you’re condensing returns from multiple orders into one return shipping box, please print a return label from each order and include all but one inside the box. Attach the final label on the outside of the box.These barcodes help us track and process returns at the warehouse.

4.       Tell us why you’re returning each item from the dropdown menu. We will then email you a return label to stick on the box for collection by the carrier.

Step Two: Your Item's Original Packaging

Products must be returned with the original packaging. We want to give a full refund immediately, but if we have to repackage the item this will take time and could be subject to a restocking charge.

Step Three: Your shipping box

  • You can use the original box your order came in or any plain, unmarked cardboard box to ship your return.
  • If there are any existing shipping labels, stickers, or other materials on the shipping box, please remove them.
  • Add the item(s) you’re returning and any printouts required from Steps One and Two above.
  • Seal the box and attach/tape your carrier return label to the shipping box.

What's the timeline for my refund?

For the vast majority of returns, it takes about 5-10 Business Days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. If the refund is being issued to a credit card, depending on your credit card company, it may take an additional 2-10 Business Days after your credit is applied for it to post to your account.

 What if I don't have a printer to print the carrier return label

 Our Customer Loyalty Team would love to help! Please call 1-713 366 8099

 How will I know when my return is completed?

 Once we process your return, we'll refund your payment and email you a confirmation. As a reminder, it may take 5-10 business days for us to get your package and complete the refund.

*Please Note: to use our pre-paid labels, shipments must be sent from the United States.

Have questions, concerns, feedback? contact us at 713 366 8099

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