Política de reembolso

Refund & Return Policy

At www.tengtoolsusa.com, we value your satisfaction with our products. Please review our Refund & Return Policy outlined below for detailed information on our processes and procedures.

Order Cancellations:

If you wish to cancel your order before it has been shipped, please contact our customer support team immediately. We will make every effort to accommodate your request. However, once the order has been shipped, cancellations may no longer be possible.

For Defective Products:

We accept returns for products that are incorrect, damaged by the carrier, or defective in any other way.

  • We do accept returns for defective products.
  • Returns must be initiated within 90 days from the date of delivery.
  • Please contact our customer support team to initiate the return process and provide detailed information about the issue.
  • We will provide step-by-step instructions for returning the product, including any necessary forms or documentation.
  • Depending on the situation, we may provide a downloadable return label or include a return label in the initial shipment.
  • Return shipping costs will be covered by www.tengtoolsusa.com.
  • Once we receive the returned product, we will inspect it and process the refund within 7 days.
  • Refunds will be issued using the same form of payment used for the original purchase.
  • If applicable, the original shipping cost will also be refunded.

For "Customer Remorse":

In cases where the customer purchased the wrong product, the product doesn't fit, or the customer no longer wants the item:

  • We accept returns for "customer remorse" situations.
  • Returns must be initiated within 90 days from the date of delivery.
  • Please contact our customer support team to initiate the return process.
  • We will provide step-by-step instructions for returning the product, including any necessary forms or documentation.
  • Depending on the situation, we may provide a downloadable return label or include a return label in the initial shipment.
  • Return shipping costs will be covered by us.
  • Once we receive the returned product, we will inspect it and process the refund within 7 days.
  • Refunds will be issued using the same form of payment used for the original purchase.
  • If applicable, the original shipping cost will not be refunded.

Please note that the following conditions apply to both types of returns:

  • Products must be returned in their original condition, unused, and with all original packaging and tags intact.
  • Used products may not be eligible for a refund unless they are deemed defective.
  • A restocking fee may be charged for certain returns, depending on the nature of the product.
  • The clock for initiating returns starts from the date of delivery.
  • Returns should be sent to 11450 Rockfield Court, Sharonville, OH 45241
  • For any further inquiries or assistance regarding returns, please contact our customer support team at 440-325-0093 or techsupport@tengtoolsusa.com. We are here to help you.

Thank you for shopping at www.tengtoolsusa.com.