Privacy Policy

We have created the following Privacy and Security Policy to let you know what information we collect when you visit our web site, TengToolsUSA.com, why we collect it, and how it is used. This Privacy and Security Policy addresses our data security practices and the options you have to access and control any personally identifiable information you provide to us. We may periodically make changes to this Privacy and Security Policy. We encourage you to visit this page often, as it is your responsibility to review this Privacy and Security Policy and remain informed about any changes.

Making a purchase at TengToolsUSA.com is 100% safe. When we request personal information from you (such as name, address, phone number and credit card number), it is done on our secure servers. We use an industry standard technology known as Secured Socket Layer (SSL) to protect confidential information. SSL is an advanced encryption technology that makes personal information unreadable as it travels over the Internet.

We will request your email address, or other information needed to contact you online. We use it to complete and support your purchases, to simplify the use of the TengToolsUSA.com web site, to comply with any requirements of law, to respond to any questions you might have and to provide you with information about specials occurring on the TengToolsUSA.com web site if you have opted-in to this service on the Account Login page. This information may be disclosed internally and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the TengToolsUSA.com website. We will not give, sell, or rent your personal information, including email address, or specific account activity to anyone. What additional information do we collect from you and why? Name, Address, and Phone Number. When you use our web Site, we may request your name, street address, telephone number or other necessary contact information. We use this information to complete and support your purchases, to make it easier to use the TengToolsUSA.com web site, for internal purposes and to comply with any requirements of law. This information may be disclosed internally and to third parties involved in the completion of your transaction, the delivery of your order or the support of your use of the TengToolsUSA.com web site.

As you browse our web site, we may gather navigational and clickstream data that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. We use this information to complete and support your purchases, to simplify the use of the TengToolsUSA.com web site and to comply with any requirements of law. This information may be disclosed internally and to third parties involved in the completion of your transaction, the delivery of your order and the support of your use of the TengToolsUSA.com web site.

We may disclose your information if necessary to protect our legal rights, if the information relates to actual or threatened harmful conduct, or Teng Tools, Inc. has good faith belief that such action is necessary to (1) conform to the requirements of law or comply with governmental orders, court orders, or legal process served on Teng Tools USA, Inc. or (2) to protect and defend the property or rights of Teng Tools, Inc., the users of its website or the public. This includes exchanging information with other companies and organizations for fraud protection and credit risk protection.

Cookies are very tiny text files that are stored on your computer when you visit certain web pages that record your preferences. TengToolsUSA.com uses cookies to keep track of what you have in your shopping cart and to remember you when you return to our store. They cannot harm your computer and they do not contain any personal or private information. You must accept cookies to shop at TengToolsUSA.com. We offer secure web pages to collect certain kinds of user information and we store certain kinds of data in encrypted form. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our web site reduce the likelihood of security problems to a level appropriate to the type of data involved. TengToolsUSA.com uses Secure Sockets Layer (SSL), an encryption technology, so that only TengToolsUSA.com can read a customer’s personal information.

This Site may contain links to third party websites. TengToolsUSA.com. is not responsible for the privacy practices or the content of such websites. Your use of these third party websites is entirely at your own risk.

By using the TengToolsUSA.com web site, you agree to this Privacy and Security Policy. This is our entire and exclusive Privacy and Security Policy and it supersedes any earlier version. We may change our Privacy and Security Policy by posting a new version of the policy on this page which it is your responsibility to review frequently.

This Site operates AS-IS and AS-AVAILABLE, without liability of any kind. We are not responsible for events beyond our direct control. This Privacy and Security Policy is governed by Georgia law, excluding conflicts of law principles. Any legal actions against us must be commenced in Georgia within one year after the claim arose, or be barred. IF YOU HAVE A PRIVACY QUESTION: contact us via email (techsupport@TengToolsUSA.com) or phone (440-325-0093). We are so confident in our security that we guarantee you will pay nothing if unauthorized charges are made to your credit card because of shopping at TengToolsUSA.com.

Mobile Message Service Terms and Conditions

Last updated: 12.04.2021

The Teng Tools USA mobile message service (the "Service") is operated by Klaviyo ("Klaviyo”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. We may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

Text messages may be sent using an automatic telephone dialing system or other technology. Your consent to receive autodialed marketing text messages is not required as a condition of purchasing any goods or services. If you have opted in, the Service provides updates, alerts, information, promotions, specials, and other marketing offers (e.g., cart reminders) from Teng Tools USA via text messages through your wireless provider to the mobile number you provided. Message frequency varies. Text the single keyword command STOP to cancel at any time. You'll receive a one-time opt-out confirmation text message. If you have subscribed to other Klaviyo mobile message programs and wish to cancel, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, email techsupport@tengtoolsusa.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. You agree to maintain accurate, complete, and up-to-date information with us related to your receipt of messages, including, without limitation, notifying us immediately if you change your mobile number. 

You agree to indemnify, defend, and hold us harmless from any third-party claims, liability, damages or costs arising from your use of the Service or from you providing us with a phone number that is not your own.

You agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.