Thank you for choosing us at www.tengtoolsusa.com. Please read our Shipping Policy below to understand our shipping practices for different destinations.
Shipping Destinations: We offer shipping to the 48 contiguous states within the United States, as well as international shipping to Canada and Mexico.
Shipping Charges: For orders within the 48 lower states, we offer free standard shipping on all orders over $35. For orders below $35, flat-rate shipping charges based on the total weight and dimensions of the items in your order will apply. Additional shipping charges may apply to certain oversized or overweight items.
For international shipping to Canada, we offer free standard shipping on all orders over $70 CAD. For orders below $70 CAD, a flat shipping fee of $10 CAD will be charged.
For international shipping to Mexico, we offer free standard shipping on all orders over 1800 MXN. For orders below 1800 MXN, a flat shipping fee of 200 MXN will be charged.
Please note that customs duties, taxes, and import Dees are collected at the checkout and we deliver straight to your door
Shipping Methods: Within the 48 lower states, we primarily use FedEx Ground as our preferred shipping carrier. FedEx Ground provides reliable and efficient service, with package tracking and delivery confirmation.
For international shipments to Canada and Mexico, we use FedEx DDP (Delivered Duty Paid) Ground service, which includes customs clearance and door-to-door delivery.
Average Handling Time Range: Our average handling time for processing orders is typically 1 to 3 business days. Please note that this is the time required to prepare your order for shipment, including order verification, packaging, and label creation. It does not include transit time.
Average Shipping Time Range: The shipping time for your order within the 48 lower states will depend on the destination and the FedEx Ground transit times from our location in zip code 45241. On average, FedEx Ground transit times range from 1 to 5 business days for delivery within the contiguous states.
For international shipments to Canada and Mexico, FedEx DDP Ground service typically takes 3 to 7 business days for delivery. Please note that these are estimated transit times and actual delivery times may vary based on factors such as customs clearance, weather conditions, holidays, and unforeseen circumstances.
Please keep in mind that the total delivery time includes both handling time and shipping time. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your shipment.
If you have any further questions or need assistance regarding shipping, please contact our customer support team at techsupport@tengtoolsusa.com. We are here to help you.
