Frequently Asked Questions (FAQ)
1. What payment methods do you accept? We accept various payment methods, including credit cards (Visa, Mastercard, American Express, Discovery), Google and Apple Pay.
2. What are your shipping options? We offer several shipping options for customers within the United States. These include standard shipping, expedited shipping, and overnight shipping. The specific shipping options and rates will be displayed during the checkout process.
3. How long does shipping take? Shipping times may vary depending on the destination and the shipping method chosen. Generally, standard shipping takes 2-7 business days, expedited shipping takes 1-4 business days, and overnight shipping delivers within 1-2 business days. Please note that these are estimated delivery times and may be subject to unforeseen delays.
4. Do you ship internationally? Currently, we ship within the United States, Canada and Mexico
5. What is your return policy? We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the product within 90 days of receiving it for a full refund or exchange. The returned item must be in its original condition with all the tags and packaging intact. Please refer to our Returns page for detailed instructions on how to initiate a return.
6. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on the shipping carrier's website.
7. Are the prices listed on your website inclusive of taxes? The prices listed on our website do not include taxes. Sales tax will be calculated and added during the checkout process based on the applicable state and local tax laws.
8. Can I cancel or modify my order after it has been placed? We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support team immediately. While we cannot guarantee that we will be able to accommodate your request, we will do our best to assist you.
9. Do you offer discounts or promotions? Yes, we regularly offer discounts and promotions. To stay updated on our latest deals, promotions, and exclusive offers, you can sign up for our newsletter or follow us on social media platforms.
10. How can I contact your customer support? You can reach our customer support team by visiting our Contact Us page on the website or through live chat. We provide a contact form where you can submit your inquiries, and our support team will respond to you as soon as possible.