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Teng Tools Warranty

Posted on November 07 2018

There’s one burning question that everyone wants an answer to. Whether its on Facebook, Instagram, by email or over the telephone everyone wants to know one thing. 

 

What’s our warranty policy.

Its such an important question to ask but thankfully its a very simple one for us to answer.

We offer a lifetime warranty across our entire range. Yep. Lifetime.

It doesn’t matter how long you’ve owned our tools. Whether they’re 5 years, 5 months, 5 weeks or 5 hours old, if there's a genuine issue with a tool and you let us know, we’ll do everything we can to get you back up and running as soon as possible.

 

How does our returns policy work?

Simple.

All you need to do is snap a photo of the broken item, email it to us and we'll get a replacement sent out to you immediately.

Tired of waiting for a tool truck to come around only to find out that they don't even have the replacement tool in the back?

Yeah, we are too. That's why are policy is as simple as;

1. Picture

2. Replacement

3. Done!

Its important to us that your business never skips a beat and with our warranty policy we guarantee that it never will.

 

All the tools you need. All guaranteed.

All of our products meet, or surpass, the requirements in ISO, DIN, ANSI and other international standards. As an extra security, our lifetime warranty means that all Teng Tools products will be replaced or repaired should they break during normal usage due to a manufacturing or material fault.

I could continue typing but there really is no need. Our lifetime warranty is what we say it is. All the tools you need. All guaranteed.

4 comments

  • Ryan Kitson : April 08, 2019

    Hi we have a problem with our torque wrench 1292AG-E4 it seems the mechanism inside has failed therefore i cant send a picture as its internal
    can you please advise what to do to get this replaced

    Thanks Ryan

  • Duncan Hart : April 01, 2019

    I’ve had a 1/4 drive bit ratchet for some years and recently the ratchet mechanism has been jamming, it’s not possible to photo the jamming but I can the whole set. Please advise. I love my mini ratchet

  • Keith@TengToolsUSA: November 13, 2018

    Hi Fernando, our tools are designed in Sweden and manufactured in Taiwan. Here’s a link to one of our blog posts which talks about the entire design process from prototype to manufacturing to testing to your front door:

    https://tengtoolsusa.com/blogs/news/where-is-teng-tools-made

  • Fernando alvarez: November 13, 2018

    Where are your tools made?

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